RhB / Swiss Trains

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Number of replacement frames required
Poll ended at Fri Apr 22, 2016 8:50 am
One set 80%  80%  [ 4 ]
Two sets 20%  20%  [ 1 ]
Three sets 0%  0%  [ 0 ]
Total votes : 5
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PostPosted: Wed May 15, 2019 11:34 am 
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Joined: Wed Jun 16, 2004 8:38 am
Posts: 2047
Location: Toronto
I have sent Kiss two emails requesting a shipping time for my replacement frames, as I know they now have them. I also sent her pictures to remind her of the damage to both my 6/6 and 4/4i engines with the paint peeling off everywhere.
I have yet to hear any reply. These people are unbelievable. If I'm ever in Europe, I want to go bang their door down and ask them wtf is going on with them. No way to treat clients!
I also sent a letter to the guy from Garten bahn Profi asking him to do an article, or interview with them and find out what the deal is. No word from him either, he'd rather have some advertising euros from them I guess.
I will keep after them.
Let me know if any of you guys get any frames from them or correspondence. If you are owed one, I urge you to write them and pressure them, since they have sent out a few.


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PostPosted: Thu May 30, 2019 11:09 am 
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Joined: Tue Apr 07, 2015 9:56 am
Posts: 328
Location: NL-Gelderland-Achterhoek
Hi John,
Try Andreas Cadosch or HJ.
They seem to know the way.


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PostPosted: Fri May 31, 2019 9:36 pm 
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Joined: Wed Jun 16, 2004 8:38 am
Posts: 2047
Location: Toronto
I don't know Andreas. I've written her for years and she has replied in the past. Since I heard Hans got his, I've written her twice, and sent her the photos again, so she could see what shape her engines were in. I've had them out of the box about three times. Only run them once each.
Taking them out just makes me angry. I imagine they won't do anything for the 4/4, just the big one. On both the motorboxes are completely flaking off. Many of the details like engineer's seat, shields, the little lighting thing on the panto, mirrors....all falling off. When I open the box, it's like a new puzzle every time?!
Does Andrea speak English? Or Hans, do you know some way of intervening?
I once asked the guy from Garten Bahn Profi to investigate, or interview them and then drop a question in about this issue, but he's not taking a chance.
It's ridiculous. Pity, their engines look really nice, and they make such unique ones, but this sh**y customer service is nothing short of disgraceful.


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PostPosted: Mon Jul 29, 2019 8:58 pm 
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Joined: Wed Jun 16, 2004 8:38 am
Posts: 2047
Location: Toronto
My friends you are NOT going to believe this! I got a note that there was a package waiting for me at the post office, and when I went over I had no idea what could be there....I hadn't ordered anything, wasn't expecting anything and when the clerk said it was 'very heavy'...I still had no idea until I saw the postmark said, "Kiss".
I got home and delicately opened the box and there inside were the two plates and brand new frames for the 6/6!
I am in shock. This has taken almost a decade....a DECADE! But here it is.
now, the task of rebuilding the engine, which is the best time to build in a decoder and sound card with speakers. And also reglue and detail the control panel and interior. A major project. I am so relieved to finally have the parts.
Without sounding ungrateful, I am curious if they will ever replace the frames for the 4/4 engine, which has had the same fate befall it. Perhaps that's asking too much.
I will write to thank them for sending the frames along. Now it's up to me to give this engine, which has scarcely been out of the box, and give it new life. I'm sure I'll have some questions for you guys on what to do. The motor blocks have lost their paint, and not sure how to clean that off and what to do to make sure the metal doesn't resist paint again. Suggestions welcome.
just goes to show you, miracles really can happen. ;-) with a decade of persistence!


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